On July 8, 2021, Arizona Consumer Direct Personal Care, LLC dba Consumer Direct Care Network Arizona identified unusual activity in an email account and immediately launched an investigation. The investigation determined that an unauthorized individual accessed the email account between June 3, 2021 and July 8, 2021. Therefore, in an abundance of caution, we conducted a review of the entire contents of the email account to determine the type of information contained therein and to whom the information related. On July 13, 2021, we completed our review, and although we have no evidence to suggest actual or attempted misuse of information as a result of this incident, we are notifying individuals with information contained in the email account. The type of information varied by individual but included name and one or more of the following data elements: date of service, claim number, Medicaid ID number, and service code.
Upon discovering this incident, we immediate reset the account password and implemented additional security measures to further protect information. We are also providing potentially impacted individuals with access to credit monitoring and identity protection services as an added precaution. If you have questions about this incident or would like to enroll in the credit monitoring and identity protection services, please call 800-713-4911, Monday through Friday, from 6:00 am to 6:00 pm MST . You may also write to us at 100 Consumer Direct Way, Attn: Legal Department, Missoula, MT 59808.
We also are providing the below information regarding steps individuals can take to further protect their information:
Monitor Your Accounts
We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.
You have the right to place an initial or extended “fraud alert” on a credit file at no cost. If you are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC.