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Electronic Visit Verification (EVV) Training Materials

Electronic Visit Verification (EVV) is an electronic system used by caregivers to clock in and out. It electronically documents the precise time a service delivery visit begins and ends. The state of Arizona and Consumer Direct Care Network Arizona have selected Sandata as the EVV vendor.

The Arizona Health Care Cost Containment System (AHCCCS) has encountered an unforeseen delay. EVV will not start in March as we had previously hoped. We will share a new EVV start date soon.

To prepare for EVV, please review the following training materials.

Consumer Direct Care Network Arizona Training Videos

The videos below provide EVV training and instructions to download the Sandata Mobile Connect app.

Sandata Training Videos

Click the buttons below to learn how to use the Sandata Mobile Connect app (SMC) and Telephonic Visit Verification (TVV).

SMC Initial Set Up and Credentials SMC Starting a Visit SMC Starting a Visit from the Schedule SMC Starting an Unknown Visit SMC Switching Services SMC Completing a Visit SMC Completing an Unknown Visit TVV Multi Language Call In TVV Multi Language Call Out TVV Switch Service Functionality

Sandata Training Guides and Resources

Click the buttons below to review the Sandata Mobile Connect app (SMC) reference guide, Telephonic Visit Verification (TVV) reference guide, and the task and service lists associated with the TVV system.

SMC Reference Guide - English SMC Reference Guide - Spanish AHCCCS TVV Reference Guide - Agency Based - English AHCCCS TVV Reference Guide - Agency Based - Spanish AHCCCS Task List - English AHCCCS Task List - Spanish AHCCCS Service List with Service Codes - English AHCCCS Service List with Service Codes - Spanish

Frequently Asked Questions

Consumer Direct Care Network Arizona EVV FAQ AHCCCS EVV FAQ

To learn more about EVV please visit the AHCCCS EVV web page.